Menurut Daniel E. O‟Leary (2007:27) sistem Enterprise Resource
Planning (ERP) idealnya memiliki karakteristik sebagai berikut:
- ERP systems are packaged software designed for client server
environment, whether traditional or web-based; - ERP systems integrate the majority of a business’s processes;
- ERP systems process a large majority of an organization’s transactions;
- ERP systems use an enterprise-wide database that typically stores each
piece of data once; - ERP systems allow access to the data in real time;
- In some cases, EPR allows an integration of transaction and planning
activities (e.g., production planning).
Moreover, ERP systems increasingly are assumed to have the following
additional characteristic: - Support for multiple currencies and langueages (critical for
multinational companies); - Support for specific industries (e.g., SAP support a wide range of
industries, including oil and gas, health care, chemicals, and banking); - Ability to customize without programming (e.g., switch setting).
